MRHC strives to develop and maintain a cooperative effort of physicians, providers, hospitals, health care facilities and organizations to preserve and maintain health care resources and access with local choice and control for member communities.
We focus on providing the benefits and services to facilities and providers that are serving rural communities. There are a number of services that are especially beneficial to facilities and providers that are independent.
Health Plan Contracting
MRHC currently manages 13 health plan contracts for our member facilities. MRHC negotiates new contracts as well as renegotiates renewals on behalf of member organizations.
MRHC currently has Delegated Credentialing agreements with 11 of the 13 health plans. MRHC reviews and approves providers to be in-network for these health plans.
Health Plan Contract Administrative Support
MRHC serves as the liaison between the member facility and the health plan to address any billing or reimbursement issues.
Patient Satisfaction Surveys
MRHC offers 9 different patient satisfaction surveys via mail mode and numerous surveys via electronically. These services are provided to member facilities at a discount.
Employee Satisfaction Surveys
MRHC offers an Employee Satisfaction/Engagement survey either by paper or electronically.
Peer Support, Networking, & Education
MRHC offers a number of networking opportunities for staff of member facilities throughout the year (i.e. Quality Improvement, Clinic Managers, and the MN Rural Health Forum in May)
Quality Improvement Programs
MRHC participates in a Quality Improvement program with some of the health plans. MRHC also has a partnership with Clarity Group for their Patient Safety Portal. We will also be developing additional partnerships in the future.
Professional Association Memberships
MRHC has a partnership with MN Community Measurement to include and encourage individual facility memberships. MRHC also has memberships and represents its member facilities in other organizations and associations (i.e. MN Rural Health Association, MMGMA, etc.).
Member Insurance Programs
MRHC has a partnership with CoVerys for a Workers Comp program. We are also looking into other opportunities in this area.
Patient Experience Surveys
MN Rural Health Cooperative is an approved CMS vendor and administrator for the following CAHPS surveys: Clinician & Group, Home Health, Hospice, Hospital, Outpatient & Ambulatory Surgery.