Services

• Health Plan Contracting
  

• Delegated Credentialing

• Administrative support regarding health plan contracts

  liaison role with health plans, work on your behalf to solve problems you haven’t been able to solve.
   
• Assistance with health plan mandated Quality Assurance projects;do majority of patient satisfaction survey work, and do annual QA and quarterly complaint reporting.
   

• Patient Experience Surveys

• Clinic Patient Satisfaction Survey (done twice a year)
• Patient Experience of Care Survey (CG CAHPS)
• HH CAHPS
• Hospital Patient Satisfaction Surveys
  - Acute Care (done quarterly)
  - HCAHPS (done quarterly - serve as an approved survey vendor for national survey)
  - Emergency Room (done every other quarter)
  - Outpatient Services (done every other quarter)
  - Same Day Surgery (done every other quarter)
  - Ambulance Service - (done every other quarter)
  - Nurse Case Manager
  

• Employee Satisfaction Survey

• Discounted Technology & Computer Support

• Annual return on investment
  

• Website Space & E-mail Accounts
  

• Peer Support, Education & Networking Opportunities
  

• Preferred Specialist and Outreach Network